Refund Policy

At Out Of This World, your satisfaction is our first priority. We stand behind the quality of our mushroom-infused gummies and are dedicated to providing you with the best products and service. If you are not totally happy with your purchase, we provide a 100% money-back guarantee.

100% Money-Back Guarantee.

Eligibility for Returns

  1. Timeframe: You may return any product within 30 days of the purchase date.
  2. Condition: Products must be returned in their original packaging. Partially used products may still be eligible for a refund if you are not satisfied.

How To Return A Product

  1. Contact us: Contact our customer care staff at info@ootw.co to begin the return procedure. Please mention your order number and the reason for the return.
  2. Return Shipping: We will send you a prepaid return shipping label. Simply wrap the product firmly and apply the label.
  3. Processing the Return: Once we get the returned product, we will verify it to ensure that it fits our return requirements.

Refund Process

  1. Full Refund: Once your return is approved, we will issue a full refund to your original mode of payment.
  2. Processing Time: Please allow 5-7 business days for the refund to be reflected in your account.

Exchanges

You can swap your goods for an item of equal or lesser value. Follow the same return procedures and mention your desire for an exchange.

Non-returnable Items

Products returned more than 30 days after delivery.
Customers have severely used or damaged products beyond normal wear and tear.

Customer’s Responsibility

  1. Return Conditions: Ensure that the product is carefully wrapped to avoid damage during return transportation.
  2. Accurate information: Provide proper contact and order information to speed up the return procedure.

Contact Information:

If you have any issues or require additional assistance, please do not hesitate to contact our customer service staff.

Contact: support@ootw.co.

Thank you for selecting Out Of This World. We sincerely appreciate your business and are dedicated to your pleasure.

Sincerely,

The Out Of This World Team